FAQ
FAQ
- When will your order ship out?
Usually the package can be sent out within 24-48 working hours, Special products (such as handmade products, require additional production and processing) will take about 3 to 7 working days to ship out.
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When will you receive your order?
ETA DATE (Estimated Time of Arrival)
Standard Shipping
1.To most coutries of North America :10~25 days.
MX/PR: 20-30 days
2.To most of European countries: 7-15 days
3.To AU/NZ: 8-15 days
2.To Asian countries:7~15 days
3.To Other countries:15~30 days
Please allow 5 days to update the first tracking information
Express shipping
About 5 ~7 working days
Because of the COVID-19, there may be some delay for shipping, please understand. if there is any questions, you can contact us anytime.
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How do youknow that your order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
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What should you do if you would like to change your items ordered ?
Sorry for that we don't support change the order after the package is sent out. If you find that the order is wrong, you can directly cancel the order and then place a new order with correct information, but once the package is sent, it cannot be canceled or modified.
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Where doyou track your order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
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ls ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
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Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256